REFUND & RETURN POLICY — BRUMÉO
1 — 30-DAY MONEY-BACK GUARANTEE
We stand behind Bruméo. If you're not satisfied within 30 days of delivery, contact us and we'll make it right. All requests start by email at hello@mybrumeo.com with your order number — no return is processed without this prior request.
2 — HOW IT WORKS
Email hello@mybrumeo.com with your order number and reason. Our team will reply with instructions. Returns sent without prior approval cannot be accepted.
3 — HYGIENE NOTICE (OPENED PRODUCTS)
Bruméo is a liquid oral-care product used in the mouth. For health and safety reasons, opened or used bottles cannot be resold and are not eligible for physical return. Under the 30-day guarantee, these requests are resolved at our discretion by replacement or refund — without shipping anything back.
4 — UNOPENED PRODUCTS
Unopened, unused bottles in their original packaging may be returned within 30 days. We'll provide the return address after your request. Return shipping is the customer's responsibility, and we strongly recommend a tracked method — Bruméo isn't responsible for return parcels lost or damaged in transit.
5 — SHIPPING COSTS
Shipping to you is on us. As original shipping is provided free of charge, no shipping fee is refunded. Return shipping is the customer's responsibility, except where the item arrived damaged, defective, or incorrect (in which case we cover it). We recommend a tracked method — Bruméo isn't responsible for return parcels lost or damaged in transit.
6 — DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo. We'll send a free replacement or full refund at no cost to you — no return required.
7 — REFUND PROCESSING
Approved refunds are issued to the original payment method within 5–7 business days of approval (or of receiving an approved unopened return). A confirmation email is sent when the refund is processed.
8 — EXCLUSIONS
Not eligible for refund or return: requests made after the 30-day window; products damaged by misuse; unopened returns sent without prior approval or without a tracking number. Nothing in this policy limits any rights you may have under applicable consumer law.
9 — CONTACT
Questions about a return or refund? Our team is here to help.
📧 hello@mybrumeo.com
BRUMÉO — The Breath Perfume — hello@mybrumeo.com
